Our Approach

Our attitude

Our consultants are specialists in understanding what makes people tick and how the motivations and habits of one group or one individual may differ from others. Our consultants understand organizational politics, culture and climate.

We can discuss successful policies and practices in management and assess the potential, the talent and the drive of a manager. We can help you understand your impact on others and discuss alternative approaches and solutions.

We can discuss what managers with particular motivations, styles and experiences will find most natural. We can discuss the potential limits of development for a manager.

Business Results Focus

We want to talk to clients about how the results of our work might show up in today’s financial performance and tomorrow’s market value. We want our work to help ensure your organization is positioned to deliver on its business strategy in the future. Our services are designed to create an environment where rich discussions and exchanges of ideas and views occur in a structured, valid, and professional manner that is always informed by the business context and strategic focus of your organization.

Evidence-Based Management

Our practice is based on our knowledge of what works; we balance our intuition and personal experience with the enormous body of literature about management and organizational performance. We know that some consultants rely on personal experience and their gut feelings. We do believe that management is as much of an art as a science. We stay on top of the research in this field because we know that our clients don’t have the time to do it themselves.

A Collaborative and Transparent Process

We work collaboratively. We expect to work closely with our clients at all stages of a project. We understand that each company is unique and each circumstance needs to be understood within that situation. We enter into a collaborative process with our clients to bring about desired changes. We want our work and our client’s investment to pay off. The recommendations and insights of most experts never make the transition from words to work because the client is left out of the loop during the development phases. We don’t take clients’ measurements and then go away to build a product that should fit their needs. Instead we build as we measure and deliver a product or service with our clients—not to our clients.

We plan and monitor every project. We routinely discuss our rationale, milestones, budgets and accountability targets with our client and our team members. We tie down the details of our projects in advance and then document any further modifications as we go. The uncertainties of business means that there is always more information to collect–but often this is with diminishing returns. So it is our task to keep clients informed along the way about our progress toward completion and our rationale, in writing, for any proposed changes in our project.

In part of this collaboration, we offer transparency in the work that we do. All of our consultants are kept accountable, and are required to keep timesheets and document what they do on a project. If our clients want to know how we spend our time and who specifically on the team is doing each task, we’ll share that information with them. We do make judgment calls about the best consultant on our team to do the work and the specific skill level needed to do a job. We are more than happy to discuss our decisions with our clients on any project.